The customary code of polite behavior in society or among members of a particular profession or group.

What is the Social Etiquette?

Etiquette is a code of behavior that delineates expectations forsocialbehavior according to contemporary conventional norms within a society, socialclass, or group. … Etiquette is behavior that assists survival and has changed and evolved over the years.

Using proper etiquettedoes not mean you are stuffy or old-fashioned. Having mannersmeans you are a respectful person and considerate of others. Use of etiquettecan convey respect of other cultures, traditions, or religions.

Good manners are importantfor considering the feelings of other people and being the kind of person that others will like and respect. Practicing these manners on a daily basis makes for a more pleasant life.

Courtesy, politeness, respect, and consideration for others

We know to say “thank you” upon receiving something, “please” while asking, “nice to meet you” or some other cordial response upon meeting someone. Politeness is almost a ritual response. Courteous is more of an upbringing, refinement, a graciousness that persists in all aspects of behavior.

What are the 3 key differences between courtesy and politeness?

This is a difficult distinction to make as even the thesaurus shows the word “polite” with the word “courteous”.   Polite seems to be more linked to correct social behaviors meaning that this may differ culturally or geographically.  It is more of a generalized response.      We know to say “thank you” upon receiving something, “please” while asking, “nice to meet you” or some other cordial response upon meeting someone.  Politeness is almost a ritual response.  Courteous is more of an upbringing, refinement,  a graciousness that persists in all aspects of behavior.  Thus, it may be possible to be polite, while still not being courteous.

Politeness = behaviour that is respectful and considerate of other people.

The most important characteristics of every human being  who lives among other people are Tact and Empathy.

Tactis the ability to deliver a difficult message in a way that considers other people’s feelings and preserves relationships. It encompasses many things, such as emotional intelligence, discretion, compassion, honesty, and courtesy.

The term “Empathy” is used to describe awide range of experiences. Emotion researchers generally define Empathyas the ability to sense other people’s emotions, coupled with the ability to imagine what someone else might be thinking or feeling.

Etiquette is by its nature  a conservative feature of behavior, but it has a very important stabilizing role.

The social behavior stopped to be only a private business of a man, but becomes a very necessary working condition.

Interactive course — communication, protocol & etiquette (8 lessons) 

lectured by prestigious psychologist PhDr. Dagmar Kopčanova, PhD.  will  make you sure that, while putting just a little bit of effort, anybody can become a very  solid communicator.

However, you have to start listening to others and perceive yourself.   And when you will master the basics of protocol and etiquette, the success will knock at the door ….    The price of a one day course  (8 lessons) is 150,- Euro


Refreshment and certificate on absolving the course, are included in this price.